Mayfair รับสมัคร Senior Customer Service Specialist (CS Team Lead – Thai Native Speaker)
September 22, 2017
Job Posts, Other Jobs
Mayfair รับสมัคร Senior Customer Service Specialist (CS Team Lead – Thai Native Speaker) โดยมีรายละเอียดดังนี้
- Lead a team of customer service executive across all customer interaction channels such as phone; email; Live Chat or social media. This includes delivering KPIs with highest NPS and standards in accordance with the business plan and customer satisfaction.
- Managing and organizing staffing schedule including absenteeism, and any other workloads to meet day to day demand and balancing staff sufficiency and efficiency.
- Responsible for staff recruitment and hiring process.
- To assist team member with more complex enquiries, including complaints and customer enquiries in accordance with department set procedures from touch points in handling customer.
- To effectively motivate the employees so that they come across to customers a positive, energetic, and helpful. Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
- Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers. Continually assesses the effectiveness of the team, especially in term of quality of service and make any necessary adjustments.
- Be involved with Training to Ensures team has appropriate training and other resources to perform their jobs including plan for retraining at specific point of time.
- Responsible for report preparation and presentation, analyses information relating to the work and performance as required.
- Undertake other duties assigned by managements as and when required.
- Positioning as ‘In-controlled’ person at all times and involved in any circumstances that related to CS daily operation.
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ผู้ที่สนใจสามารถสมัครได้ที่ thletou@letou.com
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