[KDDI] รับสมัคร IT Customer Support (Server) (Shiftwork-helpdesk) – เริ่มต้น 25,000 + สวัสดิการ

June 16, 2023 IT Support Jobs

KDDI looking for potential candidate for “IT Customer Support (Shiftwork)” and “IT Customer Support (Server)”.
For more information contact via mail “recruit@kddi.co.th”.

Open:
1 Position for Thai English Speaker – Server Support – Junior/Executive
1 Position for Thai English Speaker – Helpdesk Shiftwork -Junior/Executive

For whom who interested, please apply via mail “recruit@kddi.co.th.”
inform your “Apply Position” and “Salary Requirement”

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IT Customer Support (Shiftwork)

Responsibilities;

Receive and response customer for incidents/requirements via call and mails.
Being the first contact point for customers.
Maintain daily performance of customer network service and respond to customer as soon as possible.
Record customer’s requests, open case and follow-up for incidents, problems, queries until resolution.
Provide basic troubleshooting with escalation to second-tier engineer. (if needed)
Create work procedure and perform basic network configuration change
Summarize data for supporting the monthly report.

Qualifications

Bachelor Degree of Computer Science, IT, Computer Engineering, Business Computer, or related field.
Fluent in English communication skills
Have 2-3 years in IT support/Helpdesk
Have Strong Service Mind and Good Mindset.
Can work together with team members and working under pressure.
Have technical knowledge about Network (LAN,WAN)
CCNA or equivalent hands-on networking experience will be advantage.
Able to work as shiftwork/weekend as below.
- 08:30 – 17:30
- 12:00 – 21:00
- 21:00 – 08:30

IT Customer Support (Server)

Responsibilities;

Receive and response customer for incidents/requirements related to PC, Basic Network (LAN,WAN), issue via call and e-mail.
Offsite & Onsite troubleshoot problem about PC, Basic Network (LAN,WAN) issues.
Coordinate with related parties to troubleshoot and update until problem is solved.
Onsite do the preventive maintenance of customer’s server and create report then submit to customer. (Monthly, Weekly) for PC related issues, Hardware, Software, Business Application, printer setting.
Support & troubleshoot internal server issues and and internal IT issues
Create document in English (e.g. Monthly report, How-to, FAQ) and keep docuemtn up to date.

Qualifications;

Bachelor Degree of Computer Science,IT, Computer Engineering, Business Computer, or other related field
Have experience 2-3 years in helpdesk IT support of server issues (as a main) and other some PC, Network issues or have experience in server’s admin role but also willing to learn and do the support work in customer’s site
If Have knowledge about cloud service such as AWS will be advantage
Have troubleshooting skill, Strong service mind and Good mindset
Can work together with other team’s members and can work under pressure

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Meet the benefits