Supermicro Server by Throughwave Thailand

ด่วน!!! TechSpace รับสมัคร Service Desk Specialist ทำงานใกล้บีทีเอสพระโขนง

TechSpace is a professional IT consulting firm and a leading provider of Information Technology (IT) services and products to the Thai Government and Industry. TechSpace brings together experienced IT professionals and the latest state-of-the-art technology solutions, practices, and products to support projects and task order requirements for our customers

We have an exciting opportunity for a Service Desk Specialist to join our team.


Key Responsibilities:

  • Provide Tier I support responding to contacts (phone, email, web, and IM) from end user.
  • Diagnose and troubleshoot issues, provide technical guidance in activities associated with the identification, prioritization, and resolution of hardware, printer, network connectivity, Citrix, and application issues reported via telephone.
  • Monitor the status and progress towards resolution of assigned Incidents.
  • Escalate incident as necessary per established escalation policies.
  • Candidate must be self-motivated and willing to work with other team member to meet the customer demands.
  • Assist with documentation related to team’s functions. Works with the larger team to help with knowledge transfer and service delivery improvements.
  • Creates knowledge articles for publication to technical and non-technical personnel.
  • Participate with training and other team development and improvements.


Required Experience/Skills:

  • 1-2 years experience in technical support, call center environment, or desktop support role.
  • Experience in troubleshooting servers, desktops, networking, connectivity and general desktop support functions.
  • Ability to work with customers to resolve issues over the phone – proficient with desktop remote troubleshooting tools.
  • Must be able to demonstrate excellent troubleshooting and problem solving skills.
  • Superior skills in both written and verbal communication.
  • Previous call center/service desk experience is a plus.
  • Bachelor’s Degree in Computer Science, Math, or similar field.
  • Candidates must be Thai Citizen.


Preferred/Desired Skills:

  • Help Desk Institute certification (Preferred).
  • Strong presentation and collaboration skills, and can communicate in all aspects of jobs.
  • Proficient with technical documentation and presentation skills.

About TechTalkThai Jobs เป็นเว็บไซต์รวมข่าวสารงานทางด้าน IT และตำแหน่งงานอื่นๆ ที่เกี่ยวข้องกับวงการ IT โดยเปิดให้ทุกธุรกิจสามารถมาร่วมโพสต์ประกาศตำแหน่งงานกันได้ฟรีๆ เนื่องจากเราเชื่อว่าคนไทยสาย IT ที่เก่งยังมีอีกมาก และคนเหล่านั้นก็สมควรที่จะได้ทำงานที่ตนเองได้แสดงศักยภาพอย่างแท้จริง

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