Quantum Storage (South Asia) Pte Ltd – System Engineer – Thailand

Responsibilities

– Work closely with sales and pre-sales team to ensure installation or implementations is done in accordance to customer’s requirements and schedule;

–  Recommend, configure and supporting Quantum software/hardware products to meet customer needs;

–  Respond to phone support requests from Quantum partners and customers on Quantum products and provide on-site or remote support;

–  Gather problem descriptions, log files, configuration and analyse them in order to determine root cause of problems and finding solutions;

–  To be responsible for problem ownership and when necessary to escalate issues to the correct technical or managerial level to ensure all customer problems are resolved in a short timescale;

–  Have a deep understanding of the technology behind our solutions;

–  Provide on-call support outside regular business hours on an as needed basis.

 

Requirements

–  Diploma or Bachelors’ Degree in Engineering / IT or equivalent experience level;

–  Minimum of 2-3 years’ service experience with tape libraries, storage products or equivalent skill set;

–  SCSI, SAS, fibre channel technology, SAN and network connectivity experience;

–  Professional attitude and team worker;

–  Basic Unix and/or MS Windows OS skills;

–  Backup and archiving application implementation knowledge/skills preferred;

–  Working knowledge and experience for VMware solution a plus;

–  Troubleshooting skills and experience in fault diagnosis on complex systems;

–  Willingness to learn new technology;

–  Ability to multi-task between several customer situations at the same time; and

–  Background working in vendor or technical support environments with trouble ticketing systems a plus.

Qualified candidates (Citizen) are requested to apply via email stating current and expected salary to : hr-sg@quantum-southasia.com