Microsoft รับสมัคร Account Delivery Executive

The Account Delivery Executive (ADE) is an account aligned delivery leader for Top & Relationship accounts who oversees all service delivery resources, account delivery direction and profitability. The ADE owns the end-to-end delivery relationship and represents Microsoft Enterprise Services throughout the deal phases whilst demonstrating a critical partnership with Sales. This role leads the individuals from both consulting and support capabilities within the customer delivery teams ensuring there is a single point of contact/escalation for the customer. The ADE is on point to drive overall customer satisfaction whilst ensuring services revenue, growth & profitability.   Creates and approves delivery plans that support the account strategies, and monitors key performance indicators to ensure a healthy and growing business within assigned account(s) whilst demonstrating customer value.

Skills Profile and Role Performance

1.      Delivery Management: Delivering what was agreed on with the customer, and in a profitable and compliant way.

•      Lead and enable team behaviors that drive customer satisfaction, improve performance and drive innovation

•      Create a team environment where individuals feel valued, challenged and supported

•      Ensure healthy engagements and account financials, such as predictable revenues, forecasting, and delivery margin

•      Manage changes and take corrective actions to achieve engagement quality and success

2.      Accelerate Transformation: Champion consumption and accelerate your customer’s transformation by leading with Cloud, Mobile, Big Data, social centric solutions.   Help Make the Market by selling transformational solutions and driving cloud service adoption.

•      Envision and evangelize the future state of transformation programs in line with the customer strategy

•      Develop and sustain cross-team relationships between Delivery and Support

•      Lead by example the cultural shift to customer obsession while maintaining financials

3.      Relationship Management: Effectively managing customer and internal relationships is a key skill required to unlock new opportunities and remove delivery blockers.

•      Partner with Commercial Enterprise Services and Services sellers to develop and maintain a stakeholder map and plan

•      Take actions to achieve customer Conditions of Satisfaction and quality Customer and Partner Experience

•      Present to executives with impact and influence

•      Demonstrate leadership in escalations and turnaround situations

•      Accepts differences in culture and is aware of communication styles and interaction patterns across cultures

4.      Sales & Business Development: Work with Microsoft Products and Services Sales Account Executives to execute a sales and business development strategy to meet customer demand.   Supports Sales Execution Framework including Account Planning, Opportunity Qualification, Contracting and approval process.

•      Understand industry trends and identify opportunities in your accounts

•      Leverage accounts’ existing relationships to identify Enterprise Services opportunities

•      Develop and align the business development strategy with the accounts’ Commercial Enterprise Services and Services Sellers

•      Partner with sellers to ensure investments in qualified leads and strategic opportunities

Qualification:

•      Bachelor’s Degree (B.S./B.A.) in Computer Science, Engineering or equivalent or higher

•      Fluent in communicating both Thai and English

•      10 years in Business Consulting experience

•      10 years System Implementation experience in business solutions e.g. ERP solution, CRM solution, Data warehouse, Big Data.

•      Lead at least one cycle of Digital Transformation program

•      Knowledgeable in Financial Services and deep experience with Thai banking customers

•      Demonstrate experience working with cross region teams and diversified teams

•      Proven records in complex program delivery

•      Proven records in presale of large transformation program/digital transformation

 

สนใจสมัครได้ที่ https://careers.microsoft.com/jobdetails.aspx?ss=&pg=0&so=&rw=5&jid=339521&jlang=EN&pp=SS