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About Frontdesk Hotels:
Frontdesk Hotels offers a turnkey solution for independent hotel owners to drive greater performance from their assets. We provide the platform infrastructure of chain hotels for independents to level the playing field, and boost profitability. We make owning and operating a hotel more seamless and profitable through our technology enabled platform. Hotel groups, resorts and many other types of lodging accommodation providers have standardized on Frontdesk Hotels and sell their inventory via our Global Network every day. The Frontdesk platform powers hotels in 40+ countries. Companies use our platform to accelerate transaction times to increase revenue, reduce costs, increase security and compliance, and delight customers across nearly every vertical within lodging.
We are seeking an Operations Manager who will create strong and lasting relationships with our customers and implement the right processes and practices across the organization.
Responsibilities and Tasks:
- Maintaining the property operation checklist to run our software smoothly on a daily basis
- Ongoing account management to your assigned properties
- Assist support team members in the onboarding of new hotel customers
- Provide efficient and prompt customer follow-up on unresolved issues
- Coordinate efforts with other support teams when necessary
- Educate customers on the Frontdesk Hotels products and support resources available
- Identify and communicate critical issues quickly and escalate to appropriate points of contact
- Keep up to date with frequently changing processes and procedures
- Maintain customer CRM database
- Other duties as assigned
Qualifications:
- Degree in business administration or a related field
- Minimum two years’ experience in administrative services or related field
- Demonstrated experience in applying operational and administrative policies, processes, and procedures, including utilizing internal software tools
- Team player with strong organizational, multi-tasking and communication skills
- Outstanding communication skills with professional manner to liaise with customers
- Mature minded, capable under pressure, well presented
- Excellent English language both written and verbal.
Bonus Points:
- Experience in the hospitality industry is a plus but not required
- Should be proficient with CRM system basics and concepts
- Experience in using applications and providing feedback
Company Benefits:
- Competitive pay
- Flexible work schedule
- Health insurance
- Travel benefits
- Two weeks’ time off per year plus company holidays
Location:
Bangkok, Thailand
