Supermicro Server by Throughwave Thailand

Criterion Asia Recruitment – IT Client Services System Engineer

Responsibilities:

  • Respond to incidents & requests using the company ticketing system; provide resolutions accordingly to the SLAs and OLAs defined.
  • Works closely with support teams to provide end user support.
  • Participates in IT projects to implement & support Client related solutions & technologies.
  • Works with support team to transition solutions to the System Engineering team and create relevant documentation.
  • Works with GPOs according to the given standards for modifying infrastructure parameters.
  • Daily operations related to drivers, OS installation & software distribution.
  • Provides technical support related to developing & testing the Client environment in order to improve it.
  • Actively involved in the continuous improvement of the Incident Management Process & Automations by proposing enhancements to the team.
  • Create documentation and perform trainings for teams.
  • Support of company related technologies (eMail, Teams).

 

Qualification:

  • Bachelor/Master’s degree in IT, Electrical, Electronical Computer Science or related field.
  • 3 years of working experience in IT System, IT Support or Technical Support.
  • Excellent written and verbal communication skills in English.
  • Certifications: ITIL Foundation, MCSA & MCSE.
  • Knowledge of: Active Directory & Client Technologies / Management.
  • Extremely curios and ability to find answers to difficult problems / situations.
  • Deals with low-level details while keeping the big picture / view of the actual situation.
  • Abstract thinker, Self-motivated, Analytical skills and Continues improvement mindset.
  • Proactive, Can cope with working under pressure, Good attitude.
  • Adherence the standards.
  • Strong communication skills.

 

For more job opportunities : www.criterionasia.com/job-search

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