Supermicro Server by Throughwave Thailand

iZeno Pte Ltd -Senior / Business Analyst (IT Solution)

The Information Technology Senior / Business Analyst is a CRM and Customer engagement subject matter expert, with the ability to lead discussions and draw functional requirements.

As a member of iZeno’s Professional Services organization, the Business Analyst, will be responsible for identifying and organizing customer needs into requirements.

Job Responsibilities:

  • Collaboratively work with customers, project team members and partners in the definition of business requirements
  • Lead CRM functional discussions and leverage your knowledge of CRM best practices
  • Work with the project team to translate requirements into project deliverables
  • Perform as the product owner during scrum meetings
  • Work with customers to prioritize project requirements
  • Work with customers and the project team to resolve issues
  • Estimate work effort, manage projects, create detailed project documents and conduct end user training


  • Bachelor Degree in Business Studies/Business Analysis or equivalent
  • Minimum 1 year experience in Business Analysis in a software professional services organization
  • Candidates with no experience but possess keen interest will be considered
  • Ability to cut through the ambiguity and identify the core issues
  • Attention to detail and ability to meet deadlines
  • Excellent communicator (written and verbal) with the ability to facilitating and lead requirements sessions with business users, IT and senior management
  • Goal-driven, self-starter, able to thrive in a fast-paced environment
  • Open to learn technologies in the following areas: CRM, SugarCRM, Zendesk, Atlassian Products such as Jira Service Desk, Hootsuite etc.



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